We take your privacy very seriously and want you to be aware that your rights to privacy as a patient are protected by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. For detailed information about these rights please visit http://www.hhs.gov/hipaa/ .
Your name, address, and contact
information are Protected Health Information (PHI) whenever they are
associated with your health care. We cannot and would not disclose
this information to any party under almost any circumstances—the
few exceptions would involve court orders or rare circmustances under
which a refusal to disclose the information is unlawful. We also are
careful to keep treatment information (formula ingredients, dosage
instructions, and practitioner names) completely separated from your
identifying information. The formulas that we place in your “saved
formulas” area on your account page are labeled so that you know as
much about them as possible without disclosing treatment information.
For example, a saved formula might be labeled “CHS Order #39xx
Practitioner: BA 100 grams $27.00” when the practitioner's first
and last initials are “BA,” the formula quantity is 100 grams,
and its cost is $27.00. When you receive a formula it will include a
packing list with all necessary information including a list of the
herbal ingredients, the practitioner's contact information, dosage
information, and any other instructions the practitioner included
with the order. This information is compiled OFFLINE.
Information used to process payments, however, is transmitted by secure server to third parties (credit card processors) who have not agreed to treat it as PHI. This information is ALWAYS separated from treatment information but a record will exist that you have made, for example, a credit card payment to Chinese Herbal Solutions.